Message feature help doc

The Messages feature in NeetoCal allows hosts and clients to send messages to each other without revealing their email addresses.

When a booking is made, NeetoCal send emails to both the client and the host. The client can reply to these emails, and it will be received by the host. The host can reply to these mails to continue the conversation.

Besides replying to the emails, the host can send and receive messages using the Messages tab.

Example 1 : Let’s say a yoga instructor John(host) is conducting a yoga session. John wants to remind his client Eve to bring a yoga mat. He can do so by sending a message through the Messages tab. Now Eve receives an email with the message, and she can respond to the message by replying to the email.

Example 2 : Consider that Eve(client) wants to request for a shorter session. She can send a message by replying to one of the emails sent by NeetoCal. And John(host) will receive the message as an email and it can be viewed in the Messages tab. John can send a reply in the Messages tab or simply reply to the email.

In both cases, the emails of John(host) and Eve(client) will not be exposed to each other.

Here are the steps to send Messages

For Hosts

Hosts have two ways of sending messages to their clients.

• Through Email :

  1. Select an email sent by NeetoCal regarding the booking with a client.

  2. Click on the reply button.

  3. Type in your message and hit send.

• Through Messages tab :

  1. Navigate to the Messages tab in the homepage.

  2. You can also click on the booking and navigate to the Messages tab over there.

  3. Type in your message and hit send.

The client will receive the message as an email.

For Clients

1. Select an email sent by NeetoCal. The emails can be the booking confirmation email, reminder or any previous message email from NeetoCal.

2. Click on the reply button.

3. Type in your message and hit send.